The shipping method will default to Economy shipping, unless the total order weight is greater than 9-lbs.
If greater than 9-lbs, you may see the following error message: "A problem occurred while adding to the cart: Items within your shopping cart have restrictions, please choose another shipping method or contact customer service for assistance."
To correct, please return to the checkout page and change the shipping method to another selection, such as FedEx Ground or USPS Priority Mail.
Unless the customer selects a different shipping method at checkout, domestic orders will ship via FedEx Ground. Orders are typically processed the following business day and shipped within 24 - 48 hours of being placed. Certain situations may cause a delay in your shipping; peak holiday season (November & December) and personalization are two examples.
We will do our best to ship your order as soon as possible. Rest assure that every order is individually inspected and packaged with care.
If you are ordering for a special occasion or need your order by a certain date, we encourage you to call our customer service team at 800-270-2705.
How the Shipping Cost is Calculated:
All shipping charges are automatically calculated and added to your order. Shipping charges are calculated by taking into consideration the ship to destination and the weight of the package. All shipping charges are based on actual FedEx or USPS charges with no additional handling charges, except for Canadian shipments.
All FedEx Special Delivery Options are available depending on your location, but FedEx does not recognize the pick-up date as an actual ship date, so any expedited shipping (Next Day, 2nd Day or 3rd Day) will ship the following business day. Weekends (Saturday, Sunday) do not count towards the delivery time. For example, a 2nd day package shipped on Thursday would be delivered on Monday.
Economy Shipping is only available for small shipments weighing under 9-lbs. Orders that weight over 9-lbs will be shipped FedEx Home Delivery or USPS Priority Mail International.
Shipping to a Military Address:
All shipments being mailed to a military address will be sent via the United States Postal Service.
Shipping to a Canadian Address:
All Canadian shipments Duties & International Handling fees are to be paid by the customer at the time of delivery. Canadian customers must select USPS Priority Mail International as the shipping method or an error message will appear.
Sales tax is only charged and collected on purchases from customers who order from within the state of Indiana.
Tracking Your Order
Once your order has shipped, if a valid email address was provided during checkout, you will receive an email containing the tracking number for your order. This will allow you to track the progress of your package.
**During a recent carrier switch, we did experience some unexpected issues with our automatic shipment notifications. If you do not receive a 2nd e-mail notifying you that your order has shipped, please call our customer service team at 800-270-2705 or e-mail us at firstname.lastname@example.org.
We would be happy to provide a tracking number. Thank you.**
As always, if you have any questions at all feel free to give us a call at 800-270-2705 we will be glad to help.
Contact us via email: email@example.com
For Sales or Service, Call Us:
Postal Mail: 6323N 150E Monon, IN 47959