All domestic orders are shipped FedEx Ground unless a different shipping method has been selected by the customer. Orders are typically processed the next business day and shipped within 24 - 48 hours of being placed. There are a couple situations which may cause a delay in your shipping; peak holiday season (November & December) and personalization.
We will do our best to ship your order as soon as possible. Rest assure that every order is individually inspected and packaged with care.
If you are ordering for a special occasion or need your order by a certain date, we encourage you to call our customer service team at 800-270-2705.
How the Shipping Cost is Calculated:
All shipping charges are automatically calculated and added to your order. Shipping charges are calculated by taking into consideration the ship to destination and the weight of the package. All shipping charges are based on actual FedEx or USPS charges with no additional handling charges, except for Canadian shipments.
All FedEx Special Delivery Options are available depending on your location, but FedEx does not recognize the pick-up date as an actual ship date, so any expedited shipping (Next Day, 2nd Day or 3rd Day) will ship the following business day
Shipping to a Military Address:
All shipments being mailed to a military address will be sent via the United States Postal Service.
Shipping to a Canadian Address:
All Canadian shipments Duties & International Handling fees are to be paid by the customer at the time of delivery. Canadian customers may only select USPS Priority Mail International as the shipping method.
Sales tax is only charged and collected on purchases from customers who order from within the state of Indiana.
Tracking Your Order
Once your order has shipped, if a valid email address was provided during checkout, you will receive an email containing the tracking number for your order. This will allow you to track the progress of your package.
**During a recent carrier switch, we did experience some unexpected issues with our automatic shipment notifications. If you do not receive a 2nd e-mail notifying you that your order has shipped, please call our customer service team at 800-270-2705 or e-mail us at firstname.lastname@example.org.
We would be happy to provide a tracking number. Thank you.**
As always, if you have any questions at all feel free to give us a call at 800-270-2705 we will be glad to help.
Contact us via email: email@example.com
For Sales or Service, Call Us:
Postal Mail: 6323N 150E Monon, IN 47959